Refunds

Last updated November 13, 2026. Email support@kzzlab.com.

What you bought

The full rewrite is a one-time $4.99 digital product. The free roast is not a purchase. There is no subscription to cancel.

When we refund

Email us within 14 days of payment if the rewrite never appeared, the return page failed after Creem took payment, or the result was unusable because it ignored the resume you submitted. Include the checkout id from the return page. We will regenerate the rewrite or refund the $4.99.

A rewrite that you disagree with stylistically, after it followed the facts in your resume, is still the delivered product. Tell us what went wrong and we will look at it.

How refunds are issued

Creem is the merchant of record and processes the refund back to the original payment method. Creem may also refund a payment within 60 days to limit chargebacks. A chargeback costs the seller a fee, so please email support@kzzlab.com first and give us a chance to fix it.

The Terms of Service and Privacy Policy are part of using the paid rewrite.